Frequently Asked Questions
Where’s My Stuff? - Once an order is placed you will receive a receipt from our credit card processor for the charges. Next, an American Fast Floors representative will contact you (usually via email) to discuss shipping and availability. Once the order is approved by you the customer you order is now ready to ship. Orders ship within 24/48 hours depending on the time of day you ordered or when our carriers come to pick up.
How do I track my order? – Once you have approved your shipping. The order will be shipped. Usually UPS or Common Carrier Trucking depending on weight and cost. See shipping policy for more details. You will receive tracking from AFF once it ships.
What Do I Put in the “Units” Field? – In the flooring industry certain products are sold by square feet, square yards, linear feet and carton. Most products are priced already by the unit, so for instance if you wanted 400 sq ft of wood you would enter 400 in the units field. Carpet is sold by square yard, trim or accessory items of tile and wood are sold by the piece. The price will normally determine the unit it is sold by. If you see $145 for wood you like, that is most likely a carton since most wood is anywhere from $3-$12 per square foot.
How do I find out about my order? – In the rare case you need an update on your order and cant get a hold of someone. Please email firstname.lastname@example.org with your order number and we will get back to you ASAP.
Do you ship to Canada? – We do ship all over the world. However, the order will have to be shipped via a freight forwarder in most cases unless it can be shipped via UPS.
Are There Taxes My Order? – 90% of the time there is no tax. Orders in Florida are subject to sales tax in SOME cases. Please call us and let us know what you are looking for and we can help you determine if there is tax or not.